NuAire Technical Service Procedures

If a customer experiences an issue with our products (i.e. calibration, not working, alarms, etc.) they will either call NuAire, their local NuAire Sales representative or their Service provider. If they call their Service provider requesting help on in-warranty units, contact NuAire's Technical Service Department prior to any repair/analysis action by your company.

When contacting NuAire, please provide the following information:

• Customer Name, Contact Name, and Phone Number.
• Model and Serial Number of the Unit.
• Problem symptoms and any other pertinent information.

NuAire Technical Support will then determine a course of corrective action. If an onsite service person is required to resolve the issue, NuAire will provide you a Purchase Order (PO) prior to any work being done.

If you are going to perform warranty work, have a PO in hand!. We All know there are exceptions, if an emergency arises after normal work hours, take care of the customer and leave NuAire Technical Support a message explaining the situation, unit/customer information and what was done. Please adhere to this policy; if you have any questions or concerns, contact the NuAire Technical Support Department.

The serial number and model number of each NuAire laboratory equipment product is located on a silver data plate. On biological safety cabinets, this data plate is located in the lower left-hand corner or on the side of the unit. On CO2 incubators, the data plate is located inside the door, or on the right side of the unit. On all other products, the data plate's location may vary.

How do I read my serial Number?

Laboratory Equipment Manufactured after January 1, 2000.

189176011404. Although this number looks confusing, it is actually easy to decipher.

The first 6 digits (189176) refer to the unit's exact sequence number. The remaining 6 digits (011404) refer to the month (01), day (14), and year (04) the unit was manufactured (respectively).

Laboratory Equipment Manufactured before Janary 1, 2000.

18917ADM. The first 5 digits (19817) refers to the unit's exact sequence number. The remaining 3 letters (ADM), refers to the Year (AD) and month (M) the unit was manufactured. Contact NuAire to acquire a lookup table for older serial numbers.

NuAire is an ISO-9001 company and has many requirements that must be adhered to. Thus, when invoicing NuAire for warranty work, include: the NuAire P.O. number, and a copy of your completed service report. We require this information to verify which units were repaired, when they were repaired, what repairs were completed, and any travel/labor hours associated with the repairs. Also, if a certification or calibration is required, please include a copy of that paperwork, as well.

When NuAire requests and is paying for a certification, provide a copy of the report with your invoice. Should problems arise with the unit tested during certification, contact NuAire's Technical Service Department. If additional unit work is determined, obtain a P.O. independent of the certification! Issues related to the work site are the sole responsibility of the customer or contractor. Please invoice site related issues to the customer.

Any questions related to this policy may be directed to:

• Walter Johnson,
• Technical Service Manager